Thank you for understanding and patience during this time. Due to the high volume of calls and emails, we have put together a list of Frequently Asked Questions. We do ask that you only get in touch should your matter be urgent as we are unable to process the high volume of enquries.
I can’t register for an online account?
In order to stop new customers registering with us, (which we currently cannot cope with) we have had to disable the part of the website which allows us to set up new online accounts for existing customers. As such we are not able to open any new online accounts at this time. As soon as we have the capacity to take on new customers again, we will switch this function back on which will then allow us to create online accounts for existing customers.
How do I pay my bill if I can’t register or log on online?
Our preferred option is for you to go on to your online account and pay via that. However if you do not currently have an online account you can leave payment out for your milkman to collect (cheques preferred at this time), do a bacs transfer (details attached and please use your URN number as the banking reference so that we know which account to credit the payment) or call and pay over the phone. Between the hours of 9am and 3pm you will be asked to leave a message and we will call you back when we can to take payment.
Account Name: Plumbs’ Dairy Ltd
Sort Code: 08 92 50
Account number: 68442778
I haven’t received my milk?
We have number of new milkmen and women out delivering now. They have not had the same training that we would usually like to give new staff as we are now very restricted in how we can train them due to the need for social distancing. Therefore they will be much slower making their deliveries and your milk may be left with you much later than usual. PLEASE do not call or email us to say that you haven’t had your milk until 24 hours after the delivery was due as it still may come. This will give us time to adjust any accounts if your milk genuinely hasn’t been delivered, as well as giving your milkman extra time to get you.
I haven’t received my goods and it’s showing on my online account?
If we haven’t delivered something, it is most likely that it wasn’t in stock and you won’t be charged. However, it is a manual process for us to adjust your account and it takes all day for us to go through each of the roundsmen/ladies books making these changes – which is now taking even longer as lots of things are out of stock. With our current increased workload and fewer office staff to do it, it may not be shown on your online account immediately but rest assured we will be crediting you as soon as we can. Again please do wait 24hrs before contacting us.